Forum Discussion

iCaamr's avatar
iCaamr
Seasoned Novice
2 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
connectivity
login issue
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Hello, everyone. Please send me a private message with your PSN ID so I can pass on your details and get this investigated.

Also, did all of you play the trial previously at some point?

  • treym43's avatar
    treym43
    Rising Novice
    2 months ago

    Xbox too?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Sorry about that. It was looking like a PS issue. I got your PM and will include them on the report.

      • iCaamr's avatar
        iCaamr
        Seasoned Novice
        2 months ago

        Active EA play account and ps plus. Its hard to keep trying over and over again because that still counts as trial time , i lost almost a half hour to trying over and over again. I will pm you my information 

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