Forum Discussion
35 Replies
- EA_Aljo2 months ago
Community Manager
Hi there. Try power cycling your equipment with these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
Let me know if this helps or not. Thanks!
- FresyRR2 months agoLegend
Not working
- EA_Aljo2 months ago
Community Manager
Thanks for letting me know. Please let me know the following:
- What platform are you on?
- When is the crash happening?
- What is the error you're seeing?
- FresyRR2 months agoLegend
Ps5, The game crashing when someone do goal or a penalty the loading screen freeze no error code
- FresyRR2 months agoLegend
Do you have a email i cant put the video of the game when is crashing a got a 3 min video
- EA_Aljo2 months ago
Community Manager
Just put it up somewhere it can be streamed and respond with a link. Thanks!
- FresyRR2 months agoLegend
https://www.twitch.tv/fresyrov/clip/AmazonianFamousFoxTheTarFu-b9Dm2bvk8Yz-soDU
- FresyRR2 months agoLegend
Its not the wifi the problems that the only game that do this
- EA_Aljo2 months ago
Community Manager
Thanks. Would you be able to get a video showing the crash happen?
It sounds like you might be on a wireless connection. Can you switch to a wire or is your router too far away?
- FresyRR2 months agoLegend
I try on wire to its do the same thing i very try everything.
I even restarted my ps5 at zero, its the only game its doing that
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- EA_Aljo8 months ago
Community Manager