I've unfortunately been on this forum for over a year now as my game had been crashing constantly for all of NHL 25. This year was off to a great start and I hadn't crashed one time until tonight. My game has now frozen in EASHL twice in the past hour and closed the game and taken me back to the dashboard. I think there was an update today, maybe something to do with that? I have an xbox series x for context.
I bought a new console 3 days ago and was excited to get back to playing NHL. However, both NHL 25 and NHL 26 keep crashing. I can’t play a single match — in NHL 25 I only managed to get through half a game, while NHL 26 constantly crashes about 2 minutes after launching, even if I don’t touch the menu.
Community ManagerThanks for letting me know. I've passed these details on to the team. Do you play any other EA games and crash in those as well? Also, can you send me a private message with your Xbox gamertag as well as a timestamp of the last time this happened?
No problem. I can absolutely pass that information along. It RARELY happens when I play apex legends, maybe once every few months? on NHL it is almost every single time I play. I'll get the game information now.
I have sent you a DM.
So this basically confirms it’s not a hardware issue, a brand new console shouldn’t crash that often
My gamertag is Szaty#3976. The last time I had this issue was yesterday at 2 PM. I’d also like to add that the newly released game Skate crashes regularly about 10 seconds after entering the game, while in EA FC 25 crashes still happen but very irregularly. I’ve sent my console in for warranty service and I’m currently waiting for a replacement — I was really frustrated when I tried to play and it wouldn’t work, so I’m looking for any good solution to this situation.
Community ManagerI was out the last couple of days. Was the last time this happened Tuesday at 2 PM? What time zone are you in?
It’s absolutely insane over two years of this happening. I have tried absolutely everything besides buying a new console. I have said millions of times my Xbox only crashes when playing NHL so I’m not risking buying a new console over it. I’ll either just stop playing or wait at this point. With how many reports of the exact same issue and yet not even a consideration to investigate it is insane. My Xbox is only 4 months old and already having the issue. My original one had this exact issue all of NHL25.
