Game Still Crashing
Alright at this point I have tried absolutely everything to fix NHL26 from crashing besides buying a new console. I have two Xbox series X’s due to traveling from different states and had this issue ...
Forum Discussion
EA_Aljo
Community Manager
Community Managerto me the fact that EA knowingly puts out a product year after year that has an issue that causes the game to crash, and cannot figure it out
We haven't confirmed the issue is with the game. I'm not denying that's the case. We just can't reproduce it so that makes it near impossible to fix. The best I can do currently is keep sending over the details I requested with the hopes the team finds something in the crash logs.
I mean this as respectfully as it can come across in a forum.
I understand that its difficult, again thats why I suggested the whole idea of bringing the issue directly to you. However If the dev team is incapable of reproducing a crash that gamers are experiencing year after year, knowing that there is some issue that is causing it, based on forum posts. They might need to re-evaluate the talent.
If I myself at my job (I work as a Sales and Electrical Engineer) had an issue troubleshooting something on one of our products that I created, and after years I kept failing to find the cause of the issue, let alone fix it, I would be fired end of story. While I understand that all you personally can do is pass along the info you are obtaining, the fact remains that the issue persists and as gamers we are all tired of hearing the some thing over and over. Perhaps a formal statement from the Dev team acknowledging the issue would be helpful, whether it be on Social media, or on their website as a “update” release.
