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BoltsHut91's avatar
BoltsHut91
Seasoned Novice
7 months ago

Game Still Crashing

Alright at this point I have tried absolutely everything to fix NHL26 from crashing besides buying a new console. I have two Xbox series X’s due to traveling from different states and had this issue ...
crashing
Fhume97OP's avatar
Fhume97OP
New Novice
1 month ago

Hey Aljo, can I ask how many digits the serial numbers on your xboxs have ? I know that I have an older series X (2020 version) with 12 digits and that one will literally crash within 5 minutes of playing any EA sports games, but my newer one that I bought specifically to play EA sports games because I know you guys wouldnt fix this issue has 14 digits and seems to have a different/newer power supply model. Im wondering if changing the PSU on the old xbox series x could maybe fix the issue.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 month ago

I have two Series X consoles. One is a day one version and the other I got in December of 2024. Neither have this issue.

  • Rsam29's avatar
    Rsam29
    Rising Traveler
    1 month ago

    bruh.... there is literally a pinned thread that has loads of people with this issue.........

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      1 month ago

      I'm not saying that just because I don't have this issue that it's not a problem for some of you. My response applied to the person I was responding to.

      Unfortunately, we still have not been able to reproduce the crashing so it still is unresolved. If you have a PC and Xbox Game Pass Ultimate, you could play over the cloud.

      • MuffinLaucher's avatar
        MuffinLaucher
        Newcomer
        27 days ago

        I refuse to believe it’s not a coding issue. My Series X can run other games indefinitely without problems. Games that are 10x more content and graphics heavy and I never have lag, bottlenecking, overheating or full crashing. I can’t play NHL23-26 for more than 30 minutes before it crashes back to the dashboard. I’ve tried redownloading, new accounts, full resets, same issue.

        Is it possible there is something wrong with the code for the digital version of the game? Maybe this is not an issue for people that have the physical disc? 

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