Game won't launch on Xbox

Hi there. Have you tried restoring your Xbox to factory default? Also, is the game installed on the internal hard drive or do you use an expansion card?

I did hard reset the xbox, but without deleting games and apps. Should I try the other option? Ideally I don't want to delete everything if I don't have to. The game is installed on the internal hard drive. Other games installed on the xbox seem to work just fine.

Let's keep that as a last resort. Try clearing the personal saved data with these steps:

1. Hit the Guide button on your controller
2. Highlight the NHL 26 icon
3. Hit the Menu button. It's the small one to the right of the guide button with the 3 horizontal lines on it
4. Choose Manage game & add ons
5. Go to Saved data
6. Delete the file with your gamertag on it
   
   

You can also try deleting local saves.

1. Go to Settings > System > Storage devices
2. Go to Clear local saved games
   
   

Let me know if either of these help.

Ok. I tried clearing local saved games - no luck.

I didn't want to try the other option, because that would delete all my HUT progress on my account, correct? Definitely don't want to do that. 

Have since tried clearing my personal data, but it didn't work unfortunately.

Any other ideas? I cant even get to the main menu before it crashes out... 

No. It won't delete anything HUT related. That is all saved on our servers.

Something else you can do to test this is try a different account. That would help narrow this down to being account related. Do you have another gamertag you can try?

That's good. I have tried my other account, but no luck. I've cleared up additional hard drive space as well. After clearing the personal data and doing another hard reset, I was able to get to the main menu for a brief minute. But when I clicked on a game mode it crashed out again. Since then I haven't been able to load the main menu. 

Are you pretty low on available hard drive space?