Forum Discussion

New Hotshot

3 months ago

Solved

HUT crashes to main menu every single time you press X to go into matchmaking

Start the game, main menu, go into HUT, switch mode from moments to ranked, press X to matchmake, loading and then crashes to error code "74A7FC65FB4D3505-0000000000009999-0971D5C2420381E0". When entering HUT again, I am back on the moments screen, having it reset from me switching to the ranked screen. This started happening after the update that occurred earlier today.

EA_Aljo
3 months ago
Are you on PlayStation? There's currently an outage with the PSN that might be causing this.

6 Replies

beeq76
New Rookie
3 months ago
Yeah same. Failed to retrieve data.
EA_Aljo
Community Manager
3 months ago
Are you on PlayStation? There's currently an outage with the PSN that might be causing this.
Blinkimic
New Hotshot
3 months ago
I am on Playstation (as shown in the tags) but there's no other game that I am having issues with.
EA_Aljo
Community Manager
3 months ago
Please try again once the PSN is back up. You won't be able to connect while it's down.
Blinkimic
New Hotshot
3 months ago
Marking your comment as solution since it is now working again. Probably was some outage.
3zdtnue7epmc
Rising Newcomer
3 months ago
I have been routinely getting this error code for the past 2-3 days. Super frustrating as none of my other games are having issues. Mine occurs while trying to join world of chel 3v3 lobbies. I’ll deal with 45 minutes of restarting my application just to play one game and get booted.