Forum Discussion

JGault1990

New Novice

2 months ago

Lost Connection

I'm losing connection to the EA server every 10-15 minutes these days it seems. My internet is perfectly fine and doesn't disconnect me on other games. Idk what to do at this point. NHL HUT is unplay...

New Novice

2 months ago

PS5 pro. Wireless connection. The wifi isn't an issue. I've been playing other games with no issues.

EA_Aljo

Community Manager

2 months ago

As a test can you switch to a wired connection or is your router too far away?

JGault1990
New Novice
2 months ago
router is too far away. my connection is great for other games. im in Texas so maybe a server is far away. idk
- EA_Aljo
  Community Manager
  2 months ago
  I'm in Texas as well and have had no issues. But, I'm also on a wired connection. Wireless connections are unstable and far more likely to disconnect. Especially when the router is in another room. You may want to look into using a powerline adaptor if using a wire isn't possible.
  - 6pq3610u2rvs
    Rising Newcomer
    2 months ago
    Hi Aljo, Thank you for taking time to help us. I am on a wired connection in Canada and I have the exact same issue; can't finish a single cup chase game without disconnecting from EA servers. Could it be a server problem or is there some server maintenance or problems going on?
    Thanks in advance!