NHL26 Failed to find opponent

Hello. Where are you located? Have you tried alternate DNS settings?

I am in Japan.  I have not tried that and have never done this before.  I am at a hotel and on Xbox. 

Google DNS did not work.  And received an error when trying to add my IP for OpenDNS.  I also tried CloudFlare and Control D.  

I also get a "NAT type Moderate when performing  "Test Multiplayer Connection".  I have tried a few ports there, but still not working.

I removed the images showing your IP address just to be safe. Those shouldn't be posted. However, IPs starting with 172 are a private network used by the hotel. So, most likely, this is why you can't find opponents. Your NAT is fine as moderate.

Thanks Aijo,

However, I can find opponents on Halo just fine.  And I have played NHL games in other hotels with no issues.  

Have you tried alternate DNS settings with the instructions here?

Yes, please see above where I said all of the DNS settings I tried. 

Sorry about that. As a test, can you switch to a mobile hotspot? I just want to see if that works.

Yes, that worked.  I was able to match-up using my phone's hotspot.  However, I cannot continue to do that as my U.S. data plan will not support much more.  Also, I forgot to mention before, I did test out a mobile hotspot device from a local Japanese shop.  That did not work.

With this info, are there more settings I can try to continue troubleshooting? 

Thank you. This means the issue is with internet at your hotel. Unfortunately, that's not something we can troubleshoot. You'll need to contact their support to see if there's anything they can do.

I’ll ask. 

But since I have been in two different hotels and tried a Japanese hotspot, could you also ask if there is something with the servers not connecting with Japan?  My troubleshooting brain says it may not be the hotel, with all this other info.