Player Names & Numbers Disappearing Games Platform: Xbox Series X|S
Description of the Problem
After creating a player or editing an existing one, the nameplate and jersey number disappear after playing 1–2 games. The player becomes completely blank on the back of the jersey, even though the customization settings still show the correct name and number.
This happens consistently and seems to reset only the visual part, not the actual settings.
Steps to Reproduce
- Create or edit a player.
- Set a custom name and jersey number.
- Play 1–2 games.
- Return to the customization screen or next game.
- Notice the name and number no longer appear on the jersey.
Expected Result
The player’s name and number should remain visible on the jersey for all games unless manually changed.
Actual Result
Nameplate and number disappear after 1–2 games, requiring re‑editing or restarting the game.
Additional Notes
- Happens to multiple players on my team.
- Restarting the game does not permanently fix it.
- Seems to occur after loading into certain modes or after matchmaking.
- This issue affects team identity and immersion, especially in EASHL.
Request
Please investigate and patch this issue. It’s affecting a large portion of the community and makes team customization pointless when it resets every couple of games.
If anyone else is experiencing this, please reply so EA can see how widespread it is.
