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Valenta10's avatar
Valenta10
Seasoned Novice
12 hours ago

Unfair RP Loss Due to Server/Connection Error in NHL CHEL Drop-Ins

Hello,

 

I would like to report an issue that happened to me in NHL CHEL Drop-Ins.

 

We queued for a match as a team of 3 players. We found opponents, confirmed the match, and started loading into the game. However, during the loading process, I received notifications that my teammates had disconnected one by one. They did NOT leave intentionally — the game itself kicked them out unexpectedly.

 

As a result, I entered the game alone, and the match was immediately canceled. The problem is that only I lost RP/points because of this. I lost exactly 952 points. My rank was Diamond 3, Bar 2, while the opponent I matched against was only Silver 1.

 

I also have a recorded video that clearly shows this issue and proves that it was caused by the game/server and not by us.

 

I would like to ask if it is possible to restore my lost points since this happened because of an error on your side. I can provide the video evidence if needed.

 

Thank you very much.

bug
connectivity
crashing
freezing
lag
multiplayer
technical issues

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hi there. Thanks for reporting this. I absolutely know how frustrating that is. I've experienced it myself. Unfortunately, we aren't able to restore those points.

  • Valenta10's avatar
    Valenta10
    Seasoned Novice
    10 hours ago

    Honestly, the people responsible for this game are completely incompetent.
    It is unbelievable that players can lose nearly 1000 RP because of a server/game error that is entirely out of their control, and the response is basically “too bad.”

     

  • Valenta10's avatar
    Valenta10
    Seasoned Novice
    10 hours ago

    I honestly do not care that it happened to you as well — this is still not normal.
    I have clear video evidence proving that the game/server caused the issue, yet nobody is able to fix it or restore the points.

     

    Losing 952 RP because your broken game disconnects teammates before the match even starts is ridiculous. Competitive ranking means nothing if players get punished for errors completely outside of their control.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    That's completely understandable. There just isn't anything we can do about restoring the points. 

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