None of my Battle Pass progress or purchased items appeared on my account

I’ve been playing EA SPORTS NHL since NHL 07, the one with Alex Ovechkin on the cover. My NHL 26 progress did not carry over as I expected, so I re-downloaded the game to check the X-Factors I had earned. I learned that some content was supposed to carry over, but none of my Battle Pass progress or purchased items appeared on my account. I’m now seeing players use X-Factors such as Truculence and Ankle Breaker that I had unlocked and used in the previous game. Could you please review my account and restore the X-Factors, completed Battle Pass rewards, and any purchased content that should have carried over? I went through the trouble of re-downloading NHL 26 to investigate, but the content is still missing. I am requesting a timely, promptly fixed to this as a term to remain competitive. I find myself losing interest because of things that I don't have, which I should because I have acquired in years previous. Thank you for understanding