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tua41956's avatar
tua41956
3 years ago
Solved

Can’t log in on Xbox Series S

Hello,  I’m trying to post here because the replies I’m getting to the EA Help ticketing system aren’t explaining anything or telling me what I have to do to fix my problem.  I’ve had an EA acc...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @tua41956 

    This definitely is a frustrating experience. I've seen it happen many times. Unfortunately, it's not one we can help with over Answers HQ. You'll need to speak to an advisor again so they can investigate this for you. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

tua41956's avatar
tua41956
3 years ago

Hi @EA_Aljo , 

Thanks for responding. In your experience, do you have an idea of what happened here? I think my opportunity for a positive resolution may rest on my ability to properly explain the problem to them. Support seems to not know and either tells me to reset my password again or recover my account (which I’m currently logged into) so I genuinely don’t know what I’m supposed to do to fix it. 

Do I ask them to just disassociate the Xbox account from the EA one? There’s no Ban History and there’s no reason I should have ever been banned but would that be part of the issue? Is there no way to just prompt an EA login screen when signing into a game so I actually have the chance to make a new account? 

There seems to be no action for me to take to fix this on my own and the support people don’t seem overly inclined so I’m just not sure what I need to tell them/ask them to be able to have them identify whatever the underlying problem is here. 

If it’s that my Xbox account is still tied to my EA account but is blocked/banned/deleted/whatever, couldn’t they just delete the Microsoft email off of my EA account and it would prompt me to pick a new one? Thanks for your time.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@tua41956 

I see an advisor responded to your latest message. Unfortunately, we really can't help with this issue through Answers HQ. As long as support can verify you own the account, they should be able to take care of this for you.

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