Community ManagerWe're not currently aware of any connection issues causing massive amounts of players to experience input delay and disconnects. If you want to go through some troubleshooting, let me know.
It appears you do.
Community Manager136 people experiencing disconnects would not be considered a massive amount when compared to the overall population of players.
I keep getting disconnected from Ultimate Team.
I have a cable connection with 750mb of Internet package.
This caused me numerous losses and every other game I get disconnected. I have plugged and unplugged the router, changed cables and I reinstalled the game twice already.
Any support?
Regards
Community ManagerHello, @bernardotmaia
You can find some connection troubleshooting help here. Thanks!
EA, when i first started playing PvZ Battle for Neighborville like two weeks ago, I had no issues. Neither did my fiance who plays the game with me online on a screen right next to mine so we can see when we get kicked from games. For the last few days, whenever we are playing, we will both be disconnected from the same game over and over. We cant even play a full round!
our internet is perfectly fine and consistent. We dont have this problem with any other non EA games, so there definitely is a problem. Y’all should take it seriously and look into it.
I am having an issue only with NHL 24 where is says Game Disconnected, and I have lost connection with PS network etc.... My PS5 is hardwired to my router and I have Verizon fios high speed. Is there an update coming soon to fix this?
Community ManagerHi there, @JoeSal718
Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi @EA_Aljo Yes, I have tried doing this as recommended by a friend. I play other games online such as NBA 2k24 and CoD as well as other games and do not experience this at all. I have been on to play NHL24 but, it is very temperamental like my ex-wife. One minute it is fine and the other I am losing connection during gameplay or worse I can't even access the online features. Are the servers being overloaded perhaps? Can someone from EA take this issue seriously please. I am not the only one apparently.
