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vAchillesReborn's avatar
vAchillesReborn
4 months ago

Game trial not allowing me to purchase full game(PS5)

So I got the 10-hour game trial through EA Play and once the trial was over I planned on buying the deluxe edition. However I’m getting this error code, and have contacted both ea support and PlaySta...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 months ago

@jadenbrennan8 

Can you give me a link to where you're trying to make the purchase?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    @jadenbrennan8 @vAchillesReborn 

    Can you both please send me the PSN IDs of the accounts that are trying to make the purchase? I'll pass these on with this report so we can look into it.

      • Leeboy20's avatar
        Leeboy20
        4 months ago

        I’ve been having the exact same problem . Bought the standard early edition , realized you don’t get early access unless you buy the Dekuxe version . Got refunded for the standard , purchased the deluxe and said you aL ready  own another edition. Went through 3-4 PS techs and did everything they asked. Even a factory reset . Still no luck. Now I’ve been also in emails with the EA  tech support and no luck yet . Hope this gets figured out quick . 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 months ago

        @vAchillesReborn 

        Thank you. I have passed this on to the team for review.

    • Fantasticool's avatar
      Fantasticool
      4 months ago

      Same problem here ☹️

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