Forum Discussion

2 years ago

Game trial not allowing me to purchase full game(PS5)

So I got the 10-hour game trial through EA Play and once the trial was over I planned on buying the deluxe edition. However I’m getting this error code, and have contacted both ea support and PlaySta...

EA_Aljo

Community Manager

2 years ago

@jadenbrennan8

Can you give me a link to where you're trying to make the purchase?

jadenbrennan8

2 years ago

@EA_Aljo

https://store.playstation.com/en-us/product/UP0006-PPSA18744_00-NHL25DELUXEEDITI

No luck on here

EA_Aljo
Community Manager
2 years ago
@jadenbrennan8 @vAchillesReborn

Can you both please send me the PSN IDs of the accounts that are trying to make the purchase? I'll pass these on with this report so we can look into it.
- vAchillesReborn
  2 years ago
  vAchillesreborn
  - Leeboy20
    New Novice
    2 years ago
    I’ve been having the exact same problem . Bought the standard early edition , realized you don’t get early access unless you buy the Dekuxe version . Got refunded for the standard , purchased the deluxe and said you aL ready own another edition. Went through 3-4 PS techs and did everything they asked. Even a factory reset . Still no luck. Now I’ve been also in emails with the EA tech support and no luck yet . Hope this gets figured out quick .
- vAchillesReborn
  2 years ago
  @EA_Aljo
  - EA_Aljo
    Community Manager
    2 years ago
    @vAchillesReborn
    
    Thank you. I have passed this on to the team for review.
- Fantasticool
  2 years ago
  Same problem here ☹️