So I got the 10-hour game trial through EA Play and once the trial was over I planned on buying the deluxe edition. However I’m getting this error code, and have contacted both ea support and PlayStation support. Anybody know of any solutions????

@jadenbrennan8 @vAchillesReborn Can you both try going to NHL 25 in the PSN store in a web browser and see if you can purchase it there? Make sure you're logged into the PSN ID you intend to be playing with.

@jadenbrennan8 @vAchillesReborn Can you both please send me the PSN IDs of the accounts that are trying to make the purchase? I'll pass these on with this report so we can look into it.

I have also had this issue! EA says it’s not on their end and to contact PlayStation, and PlayStation says it’s on EAs end and to contact them! To boot, I spent 150 dollars on points while playing the trial, and am now unable to use them because I get this error message. But of course, it will still let me purchase more points! Typical EA, I hope they’re able to help you out because this is quite literally being ripped off by EA and being told “too bad”

Says unavailable on the app and web browser due to "you can't buy this product for the following reasons: you already own the following products, which conflict with the product you're trying to buy. NHL 25 EA play Trial". Have tried restoring licenses, have uninstalled the game, PlayStation has revoked original license. Nothing works!

Game trial not allowing me to purchase full game(PS5)

44 Replies

EA_Aljo
Community Manager
2 months ago
Can you send me a private message with your PSN ID/Xbox gamertag?
3b94ceae8582347c
New Novice
2 months ago
ps5
the error is the same
EA_Aljo
Community Manager
2 months ago
Which console are you on? Also, have you tried downloading from your console's store and not through EA Play?
3b94ceae8582347c
New Novice
2 months ago
EA_Aljo
This product is unavailable for the following reasons: You already own the following products, which conflict with the product you're trying to buy: NHL 25 Post Launch Standard Tracker
Help please. Silence from EA, the application has not been resolved for 1.5 weeks. Maybe you can help in some way. I sent all the information to them:
1. Email address registered to your EA account
2. EA ID/Origin ID
3. PSN ID/XBOX GamerTag
4. Do you have access to the registered email
EA_Aljo
Community Manager
4 months ago
Have you tried initiating the download through the PlayStation website or app instead of going to the store on your console?
CaPeRKiNG77
Rising Novice
4 months ago
Doesn't work when I try it that way for me...
CaPeRKiNG77
Rising Novice
4 months ago
I have that exact same issue with ANY PS5 Game where the Game Demo or Trial Version of the game is so much as ACTIVATED by downloading it which attaches a License for that entire Game Title using (I believe it's similar to this if nothing else) that attaches the License to the game specific sku code, NO MATTER What edition you are using... You can only bypass it as far as I see if the GameID changes for Retail versus Demo/Trial editions. Then again I could be totally wrong about it too HAHAHAHAHAHA
EA_Aljo
Community Manager
5 months ago
Great! Thanks for letting me know. Glad to hear you're able to play now. If anything else comes up, please reach out again. Good luck and have fun!
gram2rizlo
Newcomer
5 months ago
I set up another PS5 account, bought EA Play, installed the game on a second account and then started it on my main account, and it worked.
Rusty_Gringo_07
Rising Newcomer
5 months ago
Same Issue.
I downloaded months ago the Trial version and since then I haven't been able to buy the game.
I was given up, but now the game is part of PS Plus Extra, and I cannot play it as part of my subscription.
EA, what are you doing? Why did you release a trial that does not allow you to purchase the game? This is the whole point of the trial, to buy the game after you try it.
Please fix. There is no way that I can delete the Trial from my Library.