Game trial not allowing me to purchase full game(PS5)

Hello. This is a very old thread so I'm going to lock it to prevent further "necro-posting". Please create a new thread and be sure to specify which NHL game you're trying to play as well as exactly what the issue is you're facing. Thanks!

I’m having the same exact problem, but i can’t play any other NHL in EA play. What a joke.

Can you send me a private message with your PSN ID/Xbox gamertag?

ps5

the error is the same

Which console are you on? Also, have you tried downloading from your console's store and not through EA Play?

EA_Aljo​ 

This product is unavailable for the following reasons:  You already own the following products, which conflict with the product you're trying to buy:  NHL 25 Post Launch Standard Tracker

Help please. Silence from EA, the application has not been resolved for 1.5 weeks. Maybe you can help in some way. I sent all the information to them:

1. Email address registered to your EA account
2. EA ID/Origin ID
3. PSN ID/XBOX GamerTag
4. Do you have access to the registered email

Have you tried initiating the download through the PlayStation website or app instead of going to the store on your console?

Doesn't work when I try it that way for me...

I have that exact same issue with ANY PS5 Game where the Game Demo or Trial Version of the game is so much as ACTIVATED by downloading it which attaches a License for that entire Game Title using (I believe it's similar to this if nothing else) that attaches the License to the game specific sku code, NO MATTER What edition you are using... You can only bypass it as far as I see if the GameID changes for Retail versus Demo/Trial editions. Then again I could be totally wrong about it too HAHAHAHAHAHA 

Great! Thanks for letting me know. Glad to hear you're able to play now. If anything else comes up, please reach out again. Good luck and have fun!