So I got the 10-hour game trial through EA Play and once the trial was over I planned on buying the deluxe edition. However I’m getting this error code, and have contacted both ea support and PlayStation support. Anybody know of any solutions????
Community ManagerCan you send me a private message with your PSN ID/Xbox gamertag?
ps5
the error is the same
Community ManagerWhich console are you on? Also, have you tried downloading from your console's store and not through EA Play?
This product is unavailable for the following reasons: You already own the following products, which conflict with the product you're trying to buy: NHL 25 Post Launch Standard Tracker
Help please. Silence from EA, the application has not been resolved for 1.5 weeks. Maybe you can help in some way. I sent all the information to them:
1. Email address registered to your EA account
2. EA ID/Origin ID
3. PSN ID/XBOX GamerTag
4. Do you have access to the registered email
Community ManagerHave you tried initiating the download through the PlayStation website or app instead of going to the store on your console?
Doesn't work when I try it that way for me...
I have that exact same issue with ANY PS5 Game where the Game Demo or Trial Version of the game is so much as ACTIVATED by downloading it which attaches a License for that entire Game Title using (I believe it's similar to this if nothing else) that attaches the License to the game specific sku code, NO MATTER What edition you are using... You can only bypass it as far as I see if the GameID changes for Retail versus Demo/Trial editions. Then again I could be totally wrong about it too HAHAHAHAHAHA
Community ManagerGreat! Thanks for letting me know. Glad to hear you're able to play now. If anything else comes up, please reach out again. Good luck and have fun!
I set up another PS5 account, bought EA Play, installed the game on a second account and then started it on my main account, and it worked.
Same Issue.
I downloaded months ago the Trial version and since then I haven't been able to buy the game.
I was given up, but now the game is part of PS Plus Extra, and I cannot play it as part of my subscription.
EA, what are you doing? Why did you release a trial that does not allow you to purchase the game? This is the whole point of the trial, to buy the game after you try it.
Please fix. There is no way that I can delete the Trial from my Library.
Community Manager
