Forum Discussion

Anonymous

10 years ago

Solved

Hut infinite loading

I set up my hut team earlier today on NHL 17 and wanted to play more hut tonight but all I get is an infinite loading circle in the top right it's been like this for awhile and I've tried restarting m...

EA_Barry
10 years ago
@sjsharksfn29 @ipwnroyalof2015 @dsreiberg89 @Jleahy2527 @petejenkev

****UPDATE****

The patch which reduces the chance of this issue occurring is now available to players.

If your game is not automatically updated then you can manually check for updates on PS4 or if you have an XB1, check that Instant On is enabled.

PS4 manual updates: http://manuals.playstation.net/document/en/ps4/settings/autoupdate.html

XB1 Instant On: https://support.xbox.com/en-IE/xbox-one/console/learn-about-power-modes

*marked as solution for player visibility

EA_Andy

EA Staff (Retired)

10 years ago

Hey @ipwnroyalof2015

First step is to try clearing the cache of your console. Switch it off and then pull the power cable out for 60 seconds. After this time plug it back in and boot back up again to see if you can get into HUT.

- Andy -

Anonymous

10 years ago

I've had the same problem clearing the cache did not work

EA_Andy
EA Staff (Retired)
10 years ago
Just to double check - are other online modes working without issue? @abigpoptart1 @ipwnroyalof2015

It would also be great if you could provide your gamertags.

Thanks,

- Andy -
- Anonymous
  10 years ago
  I have had the same problem with the loading screen between menus of the main menu and ultimate team.
  - Anonymous
    10 years ago
    The three game trick no longer works for me anymore. I won't be getting the game until this issue is fixed.
- Anonymous
  10 years ago
  Hello, I am also experiencing this problem on Xbox one. my gamer tag is xMaybeNextWeekx
  all other functions/ game modes are fine, only problem is Hut.
  - Anonymous
    10 years ago
    My gamer tag is xMaybeNextWeekx and I tried to last play Hut around 9:30 pm est
- Anonymous
  10 years ago
  Gamer tag: "Kn33c4p TT02"
  
  Only seems to happen in HUT. We have two Xbox ones in the house and this happens on any console I try from.
  
  Cleared the cache. Uninstalled/reinstalled. Reboot x forever...
CSW14
New Traveler
10 years ago
I hear ya. Cleared the cache, unplugged/plugged it back in. Installed and re installed the game. Nothing seems to be working.