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svarp25's avatar
svarp25
4 years ago
Solved

HUT Squad Battles seasonal rewards not received

I was wondering why I didn't receive any seasonal reward after the season. Last time I was checking like an half hour before ending and I was on the professional1 lvl, now checking the current season standings I can see my historical maximum is beginner2, which seems to be kind of drop for the time left when I checked last time.

  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    @svarp25 

    I'm not seeing those rewards being received. A more thorough investigation will need to be performed though. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into the missing rewards, but they won't be able to modify your rank.

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @svarp25 

    Your rank in Squad Battles, as well as Rivals and HUT Champions, is fluid. Meaning, if reached Pro 1, but didn't play for a while, others have surpassed your rank. This will make yours drop. You need to keep playing to maintain your rank or raise it higher.

  • svarp25's avatar
    svarp25
    4 years ago

    I am aware of stated, but as I said, I have checked my rank 30min before end of season. And I  don’t believe dropping 7 levels is realistic within 30minutes. Plus I’m almost sure I didn’t receive any reward, not even for beginner lvl. 

  • svarp25's avatar
    svarp25
    4 years ago

    Actually, I have a pic of my rank 1,5h before end of the season. The historical maximum I can see now is 7levels lower. It was the first season I played and it is super unmotivating.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @svarp25 

    It seems unlikely you'd drop that far that quick, but it's not impossible either. As far as not receiving any rewards goes, I can check your account. Can you tell me what the coin reward is in that pic? It's difficult to read.

  • svarp25's avatar
    svarp25
    4 years ago

    Sorry for that, I needed to adjust file size so it can be uploaded. I have earned 15,960points. The coin card value was 12,500 if I'm not wrong. Please check.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @svarp25 

    I'm not seeing those rewards being received. A more thorough investigation will need to be performed though. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into the missing rewards, but they won't be able to modify your rank.

  • ItsRaphBTW's avatar
    ItsRaphBTW
    4 years ago

    When squad battles rewards was meant to come i didn’t receive all my rewards I only got 10k I’m meant to get 26k because I was Elite division 1 

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