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Anonymous's avatar
Anonymous
10 years ago
Approved

Jumbo Premium gold pack issue not having any rare cards

I purchased theJumbo Premium gold pack that mentioned that I would get 26 gold cards and all rare.

This was not true. I was suppose to get per the description all 26 rare cards and it was not he case.

The best card was Kyle Okposo who's value is approx. 4000 coins and the rest of the cards were gold but not rare.

If I sold all the cards, I would even get 15000 coins. I paid $20 for this pack.

There is definitely an issue somewhere...

I would like someone to look into this.

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 years ago

    You need to open a case with an advisor. Go to help.ea.com, log in and choose NHL 15 as the game. Then scroll to the bottom of the page and click on the Contact Us button.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Done already but got nowhere.

    they've mentioned that other have similar complaints.

    All I want is sometime of compensation or a pack that would make up for what I paid for.($20).

    its definitely a problem with EA since the description clearly states that you get 26 rare cards. False advertising,

    Hope someone can sort this out for me.

  • rhurley26's avatar
    rhurley26
    10 years ago
    dude i hear u i have spent like $80on these supposed special packs i have never gotten back more then i pay in. and never rare unless rare means and 84-87player. i think ea is unfair iin the way these things are done. do not think as random as they say. somethimg has to be done
  • Dougrob12345's avatar
    Dougrob12345
    10 years ago

    EA classify rare cards as 4 stars and up bud. This can range from any rating 82 or above depending on the rarity rating. It doesn't guarantee "Special items" which is what i think you might be implying.

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