Missing cards from ultimate choice pack

Product: NHL 22
Platform:Sony Playstation 4
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Refund my purchase
What happens when the bug occurs? Lose cards
What do you expect to see? Cards or a refund
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hut
What time did you see the bug? (HH:MM AM/PM) Today at around 4
What is your time zone? GMT (UTC)
What is your gamertag/PSN ID? Wwjd_19
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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Hello,

at around 4 o clock today I purchased $150 worth of nhl points.

I used the points to buy the Boxing Day ultimate choice packs. However I did not receive the cards from my pack as the game froze and they are no where to be found.

I chatted with Vikas today and was told the problem was resolved but I still cannot see any cards or have been refunded.

thank you