Community ManagerHi there, @kaczordbz
We can't remove the PSN ID from the account without verifying ownership as it is incredibly damaging. It will delete all progress on all EA games. This includes Ultimate Teams. The only way to potentially get access back is to go through the account recovery process. I see you're trying to do that, but are being told they can't grant access due to not providing enough information. The answers on the webform need to match the history of the account or it doesn't look like you own it so we can't recover it for you.
Community ManagerIf the email was changed on the account without your knowledge, that would be due to someone else gaining access to the account and making that change. Regardless, if you created the account, you should be able to answer the questions in the account recovery webform. That will verify ownership so the account can be recovered and updated with your current information.
