Forum Discussion
EA_Aljo
Community Manager
5 years agoIf the email was changed on the account without your knowledge, that would be due to someone else gaining access to the account and making that change. Regardless, if you created the account, you should be able to answer the questions in the account recovery webform. That will verify ownership so the account can be recovered and updated with your current information.
5 years ago
@EA_Aljo It's not may account!! I created my first EA ACCOUNT in my life on 14/06/20. And on that day my PSN ID should be linked to that EA ACCOUNT, but instead thanks to that I find out that my PSN ID is already link with EA Account that don't belong to me. So asking me to recover that acount is a crime! All you need to do is remove my PSN from that fraud EA ACCOUNT
- EA_Aljo5 years ago
Community Manager
When this happens it's because someone hacked the account and changed the email address of it. In order to get the email changed back, you'll need to go through the account recovery process. That starts by filling out the webform here.
- 5 years ago@EA_Aljo What!? How account that i never created can be hacked?? My PSN according to EA HELP been linked to EA for longer time and it's INPASIBLE because I created MY FIRSTE EA ACCOUNT IN MY LIFE on 14/06/2020. So stop making up a stories, and free my PSN from your data base or link it with my real EA ACCOUNT that's been created on 14/06/2020 can you do that now?
BTW
I spoken with recovery team and tried do this form over and over it will never get through because is not my account and I can't prowide information they ask for. Right now I back home and I'm calling police- EA_Aljo5 years ago
Community Manager
Did you just start playing our games on June 14th, 2020 or have you played them on your PSN ID in the past?