Product: NHL 22Platform:Xbox Series SHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Load the gameWhat happens when the bug occurs? stuck on the Connecting screen directly after loading the gameWhat do you expect to see? game should start up, but does not.Was the issue in online or offline mode? OfflineInsert Game Mode or Feature here n/aWhat time did you see the bug? (HH:MM AM/PM) 4:30PM ESTWhat is your time zone? EST (IET) - GMT - 5:30What is your gamertag/PSN ID? SpikedShoeTVPS4 Crash Reporting: Please copy the text you put in the crash report here. EASHL issues? Please insert your Club Region. What is your game language? Englishstuck on the attached screenshot after trying to load the game

It happens most often when transitioning between hut rush and hut main menu. Though it hasn't happened since Saturday and gets better with a router reset. I'll keep the forum in mind next time it occurs. Thanks for the advice!

The only one of those that I haven’t tried is clearing the MAC data. I will try that. The other options did not work

Hey, @birdmanrunstrack Is this when you're trying to play HUT Rivals or Squad Battles? We have a post related to this here: https://answers.ea.com/t5/Technical-Issues/Desyncing-or-Disconnecting-from-HUT-RIVALS-amp-SQUAD-BATTLES/td-p/10826111

@birdmanrunstrack No problem. Hit us up if it continues. The team is working to put out a patch for the desyncs so once that goes out we'll want to keep an eye out for anything else similar to these type of connection issues. Appreciate the post here!

Yeah this need to be fixed i unlinked my account and reset and everything and still no fix i want my money back

NHL 22 Stuck on Connecting Screen when trying to load the game

17 Replies

EA_Blueberry
Community Admin
5 years ago
Hey, @birdmanrunstrack

Is this when you're trying to play HUT Rivals or Squad Battles?

We have a post related to this here: https://answers.ea.com/t5/Technical-Issues/Desyncing-or-Disconnecting-from-HUT-RIVALS-amp-SQUAD-BATTLES/td-p/10826111
birdmanrunstrac
5 years ago
It happens most often when transitioning between hut rush and hut main menu. Though it hasn't happened since Saturday and gets better with a router reset. I'll keep the forum in mind next time it occurs. Thanks for the advice!
EA_Blueberry
Community Admin
5 years ago
@birdmanrunstrack No problem. Hit us up if it continues. The team is working to put out a patch for the desyncs so once that goes out we'll want to keep an eye out for anything else similar to these type of connection issues. Appreciate the post here!
DurtyDangles16
4 years ago
Yeah this need to be fixed i unlinked my account and reset and everything and still no fix i want my money back
DurtyDangles16
4 years ago
Threes and ones
EA_Blueberry
Community Admin
4 years ago
Hi, @DurtyDangles16

Are you saying you un-linked a Gamertag/PSN ID from your account? You had more than 1 Xbox Gamertag or PSN ID on your account and it was removed?
Mar151998
4 years ago
I’m having the same issue. When I start up the game I just get caught on a loading screen that just says “checking” in the top right corner. Haven’t been able to play the game in over a week
Mar151998
4 years ago
Need money back. Can’t believe I keep wasting it on EA games.
EA_Blueberry
Community Admin
4 years ago
@Mar151998

We can figure this out, should be an easy fix. Which platform do you play on and have you tried anything on your end to fix it so far?
Mar151998
4 years ago
Yes. I’ve checked for updates. Then I uninstalled the game and downloaded it again. Somebody recommended I delete my account from my system then put my account back on and retry. None of this worked. This is on Xbox btw