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Chocolate11131's avatar
Chocolate11131
5 years ago

Opponents quit game and we lose

Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Rarely (0% - 9%) Steps: How can we find the bug ourselves? You can check our club I orbit I last game and see we where win...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hello, @Chocolate11131.

I'm very sorry for the frustration with this. Unfortunately, we're not able to modify records so we can't remove the loss. Sometimes, you can exit WoC and load back in to see your record has been properly updated. If it hasn't though, we're not able to change that. Does this happen often or was this the first time?

  • Chocolate11131's avatar
    Chocolate11131
    5 years ago
    @EA_Aljo It just happens again this time in the club placement games in the same game mode.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Chocolate11131 

      Thanks for letting me know. Unfortunately, there's nothing we can do about it currently. I'm very sorry. I know how frustrating this is. I've had it happen to my own club as well.

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