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Looks like it did the same thing. Could that be the problem?
sorry, use this one. I was on wireless the last post...
- EA_Aljo5 years ago
Community Manager
You've got packet loss connecting to the router. Your connection is also dropping when you hit the 7th hop. Have you tried a different ethernet cable? It would be good to rule out any issues with yours.
I have tried different cables and I dont know if I posted this on another post but 3 other ppl on my club are having the exact same issue... also, ive done that path ping text about 6-7 times now and only once has it produced more than one hop.... dont know if that helps you out? any other idea?
and these 3 other ppl are all on the same ISP and in the same town by the way.
- EA_Aljo5 years ago
Community Manager
I think it would be best to run that test on a PC to get more details, but I understand that's not possible. Since everyone is experiencing the same thing and you're all on the same ISP, in the same town, it's probably an issue with your ISP. Unfortunately, we can't really test for that since you don't have a PC. You can try opening the ports for NHL. That may help. They are listed here.
ok. thanks for you help... ill try to get my hands on a Laptop and try the tests that way.... and will post them at a later date....I did call my ISP and they couldn't find any problems with the equipment or any packet loss... but who knows. It just really sucks that this happened all of a sudden.... but again. thanks for all your help. I really appreciate it. ill try opening the ports in the meantime
- EA_Aljo5 years ago
Community Manager
If you get a laptop, make sure it's wired when you run that test. While you're in your router settings, check to see if it has the latest firmware update. Also, it would be good to see if QoS (Quality of Service) is available. If so, enable it and see if that helps.
hey, me again... so I tested my console at my parents place who have FibreOp internet (different company) and I got a 19ms ping (compared to the 70 at my place), does that 100% mean its my ISP? or could it still be the networks somehow?
- EA_Aljo5 years ago
Community Manager
Are they on a different ISP? It also could be related to their equipment.
Yes they are on a different ISP....
here is the UO trace from a PC laptop. tis may not matter anymore but take a look if you dont mind thanks
- EA_Aljo5 years ago
Community Manager
I'm not seeing any issues with that test. So, it's making me think this is a problem with the ISP.
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