Re: Game trial not allowing me to purchase full game(PS5)

@jadenbrennan8 @vAchillesReborn 

Can you both try going to NHL 25 in the PSN store in a web browser and see if you can purchase it there? Make sure you're logged into the PSN ID you intend to be playing with.

Says unavailable on the app and web browser due to  "you can't buy this product for the following reasons: you already own the following products, which conflict with the product you're trying to buy. NHL 25 EA play Trial". Have tried restoring licenses, have uninstalled the game, PlayStation has revoked original license. Nothing works! 

@EA_Aljo 

Same thing for me 

@jadenbrennan8 

Can you give me a link to where you're trying to make the purchase?

@EA_Aljo 

https://store.playstation.com/en-us/product/UP0006-PPSA18744_00-NHL25DELUXEEDITI

No luck on here

@jadenbrennan8 @vAchillesReborn 

Can you both please send me the PSN IDs of the accounts that are trying to make the purchase? I'll pass these on with this report so we can look into it.

vAchillesreborn

I’ve been having the exact same problem . Bought the standard early edition , realized you don’t get early access unless you buy the Dekuxe version . Got refunded for the standard , purchased the deluxe and said you aL ready  own another edition. Went through 3-4 PS techs and did everything they asked. Even a factory reset . Still no luck. Now I’ve been also in emails with the EA  tech support and no luck yet . Hope this gets figured out quick . 

@vAchillesReborn 

Thank you. I have passed this on to the team for review.

@Leeboy20 @jadenbrennan8 

Can you both send me a private message with the PSN IDs that are trying to make the purchase?

Same problem here ☹️

I also am having the exact same issue… PSN is Gwanzie

I’m having the exact same problem. So is it EA’s issue or PlayStation’s? Either way I’m just trying to give you my money for your game so please resolve this ASAP!

PSN ID: SLEEPLESS_KNIGHT

@CCM1977 

Do you have the trial installed? If so, can you try deleting it?

Hello I’m also having the issue with not being able to purchase the standard edition of NHL 25 after playing the trial. 

@EA_Aljo 

I need help with this same issue 

@EA_Aljo 

I have the exact same problem @EA_Aljo please help me Oggedakiing is ky psn 

@pdqp5f3ynn72 

Have you tried purchasing the game from the PlayStation store through a web browser?

@Kiddokiller883 

Try making the purchase from the web store at playstation.com instead.

@EA_Aljo It says I own a different version already even tho I only have the trail version not letting my buy the full gam

@Kiddokiller883 

Did you try to make the purchase from store.playstation.com? I just want to be sure because this has always worked for this situation.

Something is to try is restoring your licenses with the instructions here. 

If that still doesn't work, check to make sure your PS5 is set as your primary console.