Community ManagerSorry for the late response. I was off the last 3 days which is why I didn't respond earlier. This isn't something we can help with on Answers HQ. Those rewards were sent out to everyone that was entitled to them. A special investigation will need to be performed on your account. To do that, you'll need to open a case with an advisor again and have it escalated for investigation.
yeah i did, almost two months ago and then they told me last week i should open a topic in here.
@EA_Aljo I tried to solve this again via your chat service. The advisor asked me to send certain screenshots and after I did that he went idle for half an hour. I asked him couple of time "are u still there" the messages were read so someone was there. Then he just closed the chat without saying anything.
After that I havent been able to reach your customer service via chat. Could you help me? Is the chat service down or did I get blocked somehow?
Whatever happened that was really, really bad and inappropriate behavior. I did everything he asked and then that happened and now no one is answering me properly. I asked about this with email and was told that my issue is not relevant because i had rank 0 and not entitled to rewards. Even though I sent screenshots about my rank and have numerous times told what happened.
The chat advisor before him told me that i just need to wait and he reviewed my case and actually tried to help. He said the team knows what my issue is about and it will be resolved. Then someone from your firm tells me that the issue i had is not relevant... I'have been ping ponged around.
It really seems that you have no intention of resolving my issue. Otherwise this issue would not have been dragged already for two months...
But if @EA_Aljo you could tell me how I could try to solve this with you I would be thankful. My english is not so great that I could try to solve this via telephone.
Community ManagerI'm really sorry for the disappointing experience. We hate to see that happen. This issue was resolved and those affected received the content they were supposed to. If you feel you were missed, you'll need to open another case and have it escalated for investigation.
Thank you but that does not change the fact how and why I was treated in the chat that way and why I have not been able to discuss this issue in the chat anymore.
I have still an ongoing case but they answer to me with different information so I think nothing is gonna happen. Really did not expect your company to behave like this.
Community Manager
