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sind meine gekauften Spiele aus Origin nicht in EA Desktop enthalten?","id":"message:9945262","revisionNum":1,"repliesCount":39,"author":{"__ref":"User:user:2767286"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:origin-for-mac-de"},"conversation":{"__ref":"Conversation:conversation:9945262"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9945262"},"body":"

Ich habe kürzlich die Beta Version von EA Desktop installiert.

Leider ist meine gesamte Spielebibliothek anscheinend nicht nach EA Desktop portiert worden? 

Zumindest werden keinerlei Inhalte in der Spielebibliothek in EA Desktop angezeigt.

Wenn ich ein neues Programm installiere, welches ein Altes ersetzen soll, gehe ich eig. davon aus, dass meine Kontoinformationen usw. migriert werden.

Gibt es irgendeine Möglichkeit, die gekauften Spiele von Origin nach EA Desktop zu portieren?

Oder muss ich sämtliche Spiele mit dem Produktkey neu in EA Desktop hinzufügen? Meine Spiele sind teilweise leider so alt, dass ich keine Ahnung mehr habe, wo die Keys sind.

","body@stringLength":"706","rawBody":"

Ich habe kürzlich die Beta Version von EA Desktop installiert.

Leider ist meine gesamte Spielebibliothek anscheinend nicht nach EA Desktop portiert worden? 

Zumindest werden keinerlei Inhalte in der Spielebibliothek in EA Desktop angezeigt.

Wenn ich ein neues Programm installiere, welches ein Altes ersetzen soll, gehe ich eig. davon aus, dass meine Kontoinformationen usw. migriert werden.

Gibt es irgendeine Möglichkeit, die gekauften Spiele von Origin nach EA Desktop zu portieren?

Oder muss ich sämtliche Spiele mit dem Produktkey neu in EA Desktop hinzufügen? Meine Spiele sind teilweise leider so alt, dass ich keine Ahnung mehr habe, wo die Keys sind.

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Warum sind meine gekauften Spiele aus Origin nicht in EA Desktop enthalten?","moderationData":{"__ref":"ModerationData:moderation_data:9945283"},"body":"

ich habe eine info zu canes rache.

canes rachte wird unter meine spiele nicht angezeigt, hatte ich bei orign sogar doppelt, da die c& collection später noch dazu gekauft.

nicht das einzige game was vorher doppelt war und nun nicht mehr.

wenn ich canes rache im shop suche und finde steht da ich muss es für 4,99€ kaufen.

bei start von c & c 3 kommt wie bei orign der launcher, wo man canes rache auswählen kann. 

also spiel ist also doch im hintergrund da, nur das ist nur bild / beschreibung im hautspiel falsch sind und der bibliothek / shop eintrag jeweils fehlt.

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Seit 2016 hatte ich Origin dann will ich mal wieder dort rein und was sehe ich ,ich muss ea herunterladen womit automatisch Origin gelöscht wird . Toll nichts mit Sims 😠 dann lade ich ea herunter und muss feststellen das alle meine bereits gekauften Erweiterungen für die Sims 4 nicht vorhanden sind . Und wir reden hier nicht nur von 20€ 😡 . Ich bin maßlos enttäuscht.

Und ja es sind die Zugangsdaten von Origin 

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Serwus,

hatte das selbe Problem bei mir. Origin gestartet und auf die EA App updaten müssen- zack, alle Spiele futsch.

Habe mich mit dem Kundenservice über einen Live-Chat auseinander gesetzt. Der auserordentlich freundliche Servicemitarbeiter von EA hat mir nach einem kurzen Chat versichert, das ich das Problem nicht selber lösen kann, da ein 2. Account mit der selben E-Mail Adresse über den alten Account gelegt wurde.(auf dem alten Account waren die ganzen Spiele, am neuen Account war gar nichts) Nach kurzer Wartezeit (ca 5-7min) hat der Mitarbeiter den Fehler behoben und jetzt funkt es wieder.

Vielleicht kann das einigen Leuten weiterhelfen.

Mit freundlichen Grüßen

Scherndl97

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Also, das ist echt Wahnsinn mit der EA App. Nach der Installation, alles wirklich alles weg.

Dachte mir ich probiere mal mein Glück und habe nach den Spielen im Shop gesucht. 

5 Stück hatte die App als gekauft erkannt und ich konnte die normal runterladen,

die anderen sind dann Stück für Stück in \"meine Spiele\" aufgetaucht.

Mit Dragon Age II hatte ich das größte Problem, das Spiel wollte dass ich es für 29,99€

wieder kaufe. Ich probierte noch mal ein Trick. Ich habe meine Save' s immer gesichert,

habe also das letzte Save in meinen Dokumenten unter Bioware reinkopiert,

und tadaaaaaa die bekloppte App hat das Spiel gefunden und ich konnte 

mein Spiel runterladen. EA, ich will mein Orgin wieder haben, zwar war

er auch kein Prachtstück, aber die EA App, ist das letzte.

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Hab  jetzt genau das gleiche problem... Gibt es schon ein update bei dir? 

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ich habe dieses Problem auch. Jahrelang Origin alles ok. Letztens die EA App installiert, eingeloggt und wollte Sims 3 downloaden und spielen. Doch obwohl ich zu 1000% sicher bin, alle Erweiterungen gekauft zu haben, wird mir nur noch das Basis Spiel und ein Paar Welten Bundles und Supernatural!

Wie bekomme ich bitte meine Inhalte zurück?? in der Bestellhistorie sind sie noch aufgeführt.

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Ich hab die selben Probleme wie ihr. Ich habe mein Sytem neu aufgesetzt und musste mit erschrecken feststellen, das bei mir auch diverse Spiele nicht mehr erscheinen, die ich vorher bei Origin hatte. Einige hatte ich doppelt und diese tauchen zum Teil nicht mal mehr auf. Ich hatte C&C 3 inkl. Kanes Rache doppelt, jetzt nur noch das Hauptspiel. Obwohl ich die Ultimate Collection habe, find ich nicht lustig. Gleiches gilt natürlich für Alarmstufe Rot 3. Da habe ich auch nur noch das Hauptspiel. The Old Republic sehe ich auch nicht mehr. NfS Undercover kann ich nicht mal mehr in Deutsch installieren was vorher ging. Echt starke Leistung EA, Ihr könnt nichts richts richtig machen, sondern nur ... . Man kann ja nicht mal mehr die Spiele suchen die vielleicht noch auf ner Platte liegen. Selbst das ging ja zum Schluss bei Origin.

@EA_Vendcerawann kümmert ihr euch mal um das Problem. Und ja ich bin mit dem einzigen Profil das ich habe richtig eingeloggt und sehe meinen Namen mit dem Nod Symbol.

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Moin @officerred, ich habe exakt das gleiche Problem wie du bezogen auf die C&C Titel, gab es bisher eine Reaktion oder Hilfestellung bezüglich EA zu dem Thema ? @EA_Vendcera Nicht schlecht ist auch wenn man in der neuen EA App versucht den Support zu kontaktieren über folgende Seite :,,https://help.ea.com/de/help-email/?product=ea-desktop&platform=&topicName=missing-purchased-items'' kann man keine Plattform auswählen und kommt nicht weiter. Sehr angepisste Grüße und charmanten Tag noch.

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Hey Leute,

in der EA app werden ist es so, dass nicht mehr alle verschiedenen Versionen eines Spiels separat angezeigt wird, sondern immer nur die jeweils höchste Version. Also beispielsweise, wenn man dasselbe Spiel als Standard Edition, Deluxe Edition und Ultimate Edition besitzt, wird es nur noch als Ultimate Edition angezeigt.

\n\n

Es sollten grundsätzlich aber alle Spiele von Origin auch in eurer EA app Bibliothek vorhanden sein.

Wenn die Bibliothek jedoch leer ist, deutet das oftmals darauf hin, dass man sich aus Versehen im falschen Konto eingeloggt hat. Sollte man dann gar nicht mehr weiterwissen, können die Berater im EA Support mithilfe der eingelösten Codes noch das richtige Konto ausfindig machen und euch wieder Zugriff darauf und auf eure Spiele beschaffen.

Den EA Support erreicht ihr, in dem ihr hier einen Fall erstellt: https://help.ea.com/de/help-home/?r=1

Nicht alle Kategorien bieten dabei sämtliche Kontaktmöglichkeiten an. Man kann es aber einfach mit ein paar anderen Kategorien versuchen, bis auch die Option eines Live-Chats oder Rückrufs angezeigt wird.

-Vendcera

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HI,

ich hab leider auch das gleiche Problem. Nach einigen Jahren dachte ich mir \"Hey, du hast doch Spiele bei Origin!\" Leider neuer PC und alles. Also App runtergeladen. Mit erschrecken festgestellt, dass man nun die EA App braucht. Also die runtergeladen bzw. das ganze geupdatet. Leider habe ich nun gar keine Spiele mehr. Auch mein Name sieht total seltsam aus. Über die App kann ich nicht mal Hilfe suchen. Erst Google hat mich hier hin geleitet und der letzte Post dann auf die Supportseite. Allerdings dort auf Hilfe zu stoßen... mal sehen. Habs da mal versucht.

Aber gibt es irgendeine Möglichkeit, dass über die registrierte Email-Adresse geschaut werden kann, welche Spiele vorhanden sein müssten? 

Ich meine mich sogar erinnern zu können, dass ich sogar das Origin Äquivalent zum EA Play abonniert zu haben. Das hab ich aber aus den Augen verloren. Scheint aber nicht mehr abgebucht zu werden ^^

Wäre fein an die alten Sachen ran zu kommen. Ist ja ein Unding nur weil man ne Zeit lang nicht zocken konnte, das die Sachen alle weg sind.

MFG

Kathi

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Ok jetzt ist Sims 3 auf magische Weise in meiner Bibliothek aufgetaucht...

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