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PhaiTB's avatar
5 years ago

Cannot lauch The Sims 4

I just downloading The Sims4 and I cannot open the game (error show as attachment). this were happened after I get the PC fixed, Thanks in advanced!!

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @PhaiTB can you try installing the most up to date version of VC++ to see if it helps.

     

    You can find the latest version on the Microsoft website: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

     

    You need to install both of the following:

    • vcredist_x86_vs2015 (for 32bit Windows version)
    • vcredist_x64_vs2015 (for 64bit Windows version)

    If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

     

    Darko

  • PhaiTB's avatar
    PhaiTB
    5 years ago

    Thank You very much for the suggestion. I've done all of the step as you told but it appears that nothing have change and the error still remain.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @PhaiTB can you try a clean install of both files and then try again as the error message does relate to it.

    Darko

  • PhaiTB's avatar
    PhaiTB
    5 years ago

    I'm trying a lot solutions lately, and it still cannot launch the game.But I can laucnh the 32 bit legacy edition. I have no idea what's going on about the installation lol. Thanks for your support.

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