Double charge for newest sims
Hey guys, i need a help cause sadly i dont know what to do. On 20 july i pre ordered new pack for sims 4.... on 22 when i tried to download the game it said i must confirm 3 numbers from my card to get the game so i did it and.,.. it got own order number. i got double charge and bank approved that both transfers were successed send to ea games. However support said it came once. I am so angry now u cant imagine.... 60€ instead of 30 and nobody can help. Bank offered me to do chargeback but they dont know which transfer was for which order... if it was for the 0 one which ea says or for successful one... and i dont want to get ban only because i try to get whats mine... I also can see at my order status that ea got money twice and it was COMPLETED!
EDIT by EA_Jason: Personal information removed.
Hey @AmazonkaPluto,
Sorry to hear about the trouble you're dealing with in this case.
We're unable to assist with a refund or any charges on an account via the forums, so you will need to reach back out to an advisor for this one.
In some cases one of those may just be a pending charge, but if this much time has passed and you're still seeing both charges on the account, our advisors will need to gather a bit more information from you to get this cleared up.
Just as a heads up, a chargeback on the account would most likely result in an account ban, as you've mentioned. Based on what you've shown here I'd definitely suggest getting in touch with an advisor again to let them know those charges are still appearing on your account, thank you.
