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MumsCustard's avatar
5 years ago
Solved

How do you create a support case?

How do you create a support case? I browse to Contact us > Battlefield V > PC > Technical support > Game performance > Contact options, then i'm given this text, 


"Call EA Help Phone number: +1800978320

Talk to our advisors on the phone 8:00 a.m. to 11:00 p.m. UTC, Monday - Saturday, or on chat 24 hours a day, seven days a week. If you need more help, go to Answers HQ, Twitter, or browse our articles on EA Help.

Phone charges might apply based on your location and network policies. Our number isn’t accessible to some providers, and some charge for calling from a mobile phone. Contact yours for more info."


The problem is that's a US number and i'm not is US, also there is no option to select the 24 hour chat.

4 Replies

  • CarbonCarl's avatar
    CarbonCarl
    Hero (Retired)
    5 years ago
    hello @MumsCustard

    With the current situation times may be limited and no longer 24hrs, if you keep trying then live chat should become available at some point.

    I'm not sure what an adviser could do in regards to a performance issue but feel free to ask for any help here and myself or many others might be able to help you out.
  • Wheams's avatar
    Wheams
    Seasoned Newcomer
    2 months ago

    This is an absolute barefaced lie, there are no openming hours, ea help doesnt take you to talk to an advisor, in fact no matter what i try i cannot get a hold of or even find the button that says start chat or anything remotely similar, and this is to ask why the hell i need an online pass for mass effect 3 which i have purchased along with all of the dlc but cannot access any of the dlc nor the multiplayer, what an absolute scam and joke

  • jonty79's avatar
    jonty79
    Rising Newcomer
    2 months ago

    Hi Darko,

    your solution is a Lie.  I cannot call or email anyone !!! I have an account issue how do I fix it?

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