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aracrosb's avatar
aracrosb
5 years ago
Solved

I changed my email address and now It says I have no games

SO I changed my email address to something that still worked and I was able to log into my account just fine but then I noticed that all my games and DLC was gone!! Even when I opened the application that I had on my PC it said that I needed to redeem a code that I do not have! Someone please help! I spent hundreds of Dollars and I don't plan to spend that much again!

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  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @aracrosb,  it's most likely the case that you have multiple EA accounts and are logged into a secondary account. The best thing to do is log out of your Origin account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password.

    Darko

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  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @aracrosb,  it's most likely the case that you have multiple EA accounts and are logged into a secondary account. The best thing to do is log out of your Origin account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password.

    Darko

  • cobrakiller757's avatar
    cobrakiller757
    4 years ago

    I tried the reset password thing still didnt work. So imma need some one to fix it. im not repaying for a game i already paid for

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @cobrakiller757 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

  • jackattack30749's avatar
    jackattack30749
    Rising Newcomer
    11 days ago

    this happened to me and i still haven't had help but its been years. Did you ever get a solution because i miss my games

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