Forum Discussion

Paakkaa's avatar
Paakkaa
6 years ago
Solved

I got banned for cheating and i did not even cheat ???

I got banned in Apex legends for cheating without even cheating. I contacted EA for help and noone responded Hello. I am contacting you because i can't play Apex legends due to my recent ban. I was ...
technical issues
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hi @Paakkaa. 

    Account bans are not something we can investigate here on Answers HQ. The Terms of Service team will need to review your account and determine if the ban can be overturned. 

    If you've already contacted the Terms of Service team that's all you would need to do for now. They will follow up with you via email as soon as they can. Unfortunately we don't have a way to see how long that might take. It can vary depending on how many cases they're working through. Keep an eye out on your email, and they'll get back to you as soon as possible. 

    /Kent

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 years ago

Please do not spread misinformation @Indigojack16, replies are not automated and every appeal is fully investigated by our TOS team.


Darko

xLolaxM's avatar
xLolaxM
6 years ago

hmmmm Fully investigated right , no response from ToS but i did get an automated message because of apparently security issues but when i try to speak to someone to unlock it i cant , Nice Ea baning people For apparently cheating when i didnt cheat, and also cant post on the forums because i have been marked as SPAM...........

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @xLolaxM if you were not allowed to post on the forums then I would not be able to reply to you.


    If you have a cheating sanction on your account then you need to speak with our TOS team in relation to it.


    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @xLolaxM I took a look at your case and can see that our TOS team was in contact with you.

    Can you ensure that you are following these steps exactly when trying to contact support:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

     

    Finally, you can choose to receive a callback or begin a chat.

     

    If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

     

    Let me know how you get on.

     

    Darko

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