Re: How to review my case response?

Thanks for responding to me, I have not received an email. The only the email I have received is, what I think to be an automated one, as it came through instantly. Is the a few steps which I should follow regrading the subject I mentioned. Please find attached what my current case page looks like.

Hello,

I took your advice and went onto a live chat, I did, Vinit was my live help. Great service, but we couldn't resolve my problem. Whenever I level up on my battle pass, my rewards pop up on the screen and the battle pass level changes. But when I go to the home screen, I haven't received any rewards, my battle pass is the same level and it has taken my stars. Every 4-5 failed level ups, the battle pass does go up a level and I receive my rewards. My current battle pass level is 43, I have completed all daily challenges and most of the weekly challenges, for most of the stars to disappear.

I would like to request 950 Apex currency to compensate for my battle pass not working, I have purchased the battle pass and it isn't my fault it has glitched and not levelled up. As Vinit stated along the lines of "There is nothing we can do about this", I think this is a fair request.

Thanks.

Hello,

Sorry, ok thanks. They have marked it as fixed, as shown in the attached file. It isn't fixed, what do I do?

Thanks.

Hello,

Ok, thank you. 🙂