EA_Leeuw
Community Manager
Community ManagerRe: internal server error
Hey @SmoggyLambGG,
When checking your Game Library, will your games appear as normal?
Forum Discussion
24 Replies
i have the same problem and yes it appears as normal
- @EA_Leeuw Mine briefly had the issue with the blank game covers, but after reloading the library [CTRL+R], it all seemed to work, even did a repair on The Sims 4.
- EA_Leeuw@SmoggyLambGG, gotcha. And the Internal Server Error message and empty prices etc., is that still there for you after the CTRL + R?
@EA_Leeuw That only appears on the "My Home" tab of the Origin client. That must have something to do with the website because I tried loading the Origin site in this browser and there are also visible error messages there too.
i have the internal server error even after reloading multiple times.
- EA_Leeuw
@SmoggyLambGG, cheers for the screenshot. I can see that the prices of the standalone games appear again as well. That's good.
We've passed the issue on to our teams for investigation. I'm also currently receiving this error after the last update. I've cleared my Origin cache and rebooted my PC as well to no avail.
UPDATE: for those who can't access their game library:
As per suggestions in this related thread , when I went to Origin > Reload Page (or Ctrl-R), my game library has reappeared. Doesn't sound like it's a permanent solution, but may get some of you back to playing while EA's working on a fix.
- @kareem8mohamed I'm having this issue right now.
Unable to launch BF2042
As well as the error you are mentioning i'm getting a few seconds after trying to launch BF2042 stating:
{"error":external service is having some issues","error_description":null,"error_code":null,"code":106128}
https://gyazo.com/696d840f4590b2e3aeceee0832a668e6 - @SmoggyLambGG This worked for me, I had the same issue.
- @SmoggyLambGG this helped!
Any changes or guesses what's wrong with it? I see many do ctrl+r and so on. I dod that and got the games back, no crashong or anything but I still see the internal server error in home page. Prizes I see and now even the game library sjows like normal and I can just play.
When I checked the browser, there isn't internal server error even with logging in. So, is it the app or?
- @SmoggyLambGG Do you see it on the site now? I don't but I see it in the application (App)...
- EA_Leeuw
Hey everyone,
The Internal Server Error message that some of you are seeing in Origin is unrelated to the other reported issues in this thread.
The Internal Server Error message is only visual and should not be blocking you from playing any games via Origin.
If you're having issues playing games via Origin, or do you get an error code, please make a separate thread about this on the Origin board or search for an already created thread about the issue that you're experiencing.
Thanks.
How can origin get away with being so * ? spent hundreds of pounds on games and micro transactions and i can't play any of my games because of a server error ?! Fix up
- EA_LeeuwHey @NRAJ3,
As mentioned in the marked resolution of this thread, the Internal Server Error message is unrelated to being unable to launch some games.
If you're experiencing issues with Origin, like you mention; being unable to play some games, it would be best to create a separate topic about this on the Origin Technical Issues board and explain in detail what the issue is that you're experiencing, including any odd behaviours or error codes that you might see.
Thanks. Sims 4 oyunuma steam üzerinden giriş yapmaya çalışıyorum ancak 4 gündür giriş sağlayamıyorum sürekli origin uygulaması açılıyor oyun açılmıyor bana acil bir çözüm yolu gösterin lütfen
Having same problem from yesterday.Cant open any game in origin.What should we do.
- EA_Leeuw
At the moment, the following languages are supported on Answers HQ:
I can't log in to My The Sims 4 game for 6 days, it keeps throwing origine, I want an urgent solution please!
- EA_LeeuwHey @aeamls,
Could you elaborate on the issue that you're experiencing?
If you would like to get assistance as soon as possible with the issue that you're experiencing, I would recommend reaching out to the EA Live Support team via https://help.ea.com/contact-us. - @EA_Leeuw same here has there been any progrees?
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