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Re: [READ FIRST] Origin Troubleshooting and Information


 DOWNLOAD AND CONNECTION ISSUES


This section details what to do when you are experiencing issues with your connection or download.

The first step when dealing with connectivity issues is to reset your router by temporarily unplugging it from the power socket. Afterwards, switch from using wi-fi to a wired connection.

Continue to the below steps if your issue persists:

  • Safe Mode Downloading
    You can turn on this function via the Origin Client Menu > Application settings > Diagnostics to increase the reliability of your download. Do note that you might experience reduced download speeds when using this option.
  • Reset Origin
    Reset Origin to its default status to resolve connectivity and download issues caused by Origin settings.

  • Verify Gatekeeper Settings
    Gatekeeper helps protect your Mac from programs that could adversely affect it. In order for Origin and EA games to work on your system you need to set Gatekeeper to accept applications from identified developers.

  • Flush DNS Cache
    Your system might have stored outdated server information which could prevent you from connecting to Origin or related games. Flush the DNS Cache to get rid of this outdated information.

  • Disable Proxy Settings
    Origin and related games don't support a Proxy. If you have Proxy settings enabled on your system then you need to disable them to download or connect to our games. Note: make sure that no protocols are checked in the Proxies menu.
  • Check your internet speed
    Games are big downloads. Slower download speeds means that the game could take hours to download. Some ISPs (Internet Service Providers) throttle a user's download speed if they are downloading a large file so check whether this is the case with your ISP. 
  • Disable Internet Firewall
    If you are unable to connect with Origin or related game servers then you can temporarily disable the Firewall to see if its settings are the cause of the connection issues.

  • Reset Mac Host Files
    Host Files can be configured to speed up internet access. It can however also prevent internet access for programs like Origin. Reset the Host File to its default status to resolve such issues. 

  • Create a New User
    Certain system can cause connectivity issues. Create a new user account to restore these settings to default status.
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