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puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

Re: SIMS 4 NOT STARTING, NO MODS INSTALLED, DRIVERS UP TO DATE!

@Megamatthew75  The idea is to create a new Windows admin user account on your computer and try to play in that.  When you create a new account, you can choose whether it has admin rights or not.  It's also best to make it a local account, as in, don't sync with Microsoft or any of your usual services.

If that doesn't help, try disabling Malwarebytes temporarily.  If that doesn't help either, try disabling your Razer and Corsair software.  You can do so through the Task Manager; if you accidentally shut down something critical, it'll restart itself the next time you reboot your computer.

If none of this makes a difference, please let me know what antivirus program you use.  I see Malwarebytes errors in the dxdiag, but some people only use the manual scanning feature and run an antivirus alongside it.

11 Replies

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  • Megamatthew75's avatar
    Megamatthew75
    4 years ago

    I tried everything you said and still no luck. Whenever I go into origin and click play on sims, the tab closes and reopens like always.

  • Sacred_Game_ing's avatar
    Sacred_Game_ing
    4 years ago

    This is happening to me to ever sense yesterday as well. And sense I bought the game on steam it made me download origin as well. Once I did that I was able to play the game for 2 days then when I tried to start it a few days later from steam It didn't start the game and opened and reopened origin like your problem. I then updated all my drivers that were able to be updated and still nothing. However I couldn't play The Sims 4 on steam I could play my other games on steam so I can conclude this is not steams bug but origins. I even went to limits of buying a dlc pack and installing it to see if that helps refunction the game to work properly. But it didn't...

    So Plz someone fix this bug.

  • Sacred_Game_ing's avatar
    Sacred_Game_ing
    4 years ago

    HOLY CRAP!!! Right after I finished my last reply the Sims 4 is WORKING!!!

    Tell me if it works for you to maybe I can help

  • Megamatthew75's avatar
    Megamatthew75
    4 years ago

    I use malware bytes, but I turned the programs off and it still did not have any effect.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Megamatthew75  Please try playing in the new user account again, but this time while doing a clean boot:

    https://www.windowscentral.com/how-clean-boot-windows-10

    When you've rebooted, go through the Task Manager's background processes list and end any task that doesn't absolutely need to be running, for example any Corsair or Razer software.  Some programs, anything from MSI Afterburner to RGB software, don't get disabled in a clean boot, so it's necessary to manually quit them.

    If that doesn't help, please run a new dxdiag.

  • Megamatthew75's avatar
    Megamatthew75
    4 years ago

    Thank You so much! The clean boot worked perfectly, and I am currently narrowing down my options. I will accept you solution in a bit, but only when I narrow down my list fully so someone who goes to this thread can see what to disable. THANK YOU FOR GETTING ME MY GAME BACK!!!

  • Megamatthew75's avatar
    Megamatthew75
    4 years ago

    I FOUND THE SOLUTION! After performing a clean boot, I narrowed it down until I found that the problem was the service called "HitmanPro.Alert service" To fix your problem, go into MSconfig by typing it in the search bar (or just system configuration), then click on the services tab. Next, disable the service called the "HitmanPro.Alert service". I didn't need to disable any others, but if this doesn't work then I recommend disabling all hitman pro services. In my case though, and likely everyone else's, only this one is necessary to disable. If you are afraid of decreased antivirus protection, I don't think the alert service affects that. If you really want to be safe, then Malwarebytes will work for an antivirus as it didn't interfere with mine.

    If all goes well, you should be able to play sims 4 again!!!! 🙂❤️

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Megamatthew75  HitmanPro is an antimalware program, which is why I asked what antivirus you were running.  While it's not technically an antivirus, it is a security tool known to interfere with Sims 4, so this isn't a surprise.

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