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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

Re: SIMS 4 NOT STARTING, NO MODS INSTALLED, DRIVERS UP TO DATE!

@Megamatthew75  Please try playing in the new user account again, but this time while doing a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

When you've rebooted, go through the Task Manager's background processes list and end any task that doesn't absolutely need to be running, for example any Corsair or Razer software.  Some programs, anything from MSI Afterburner to RGB software, don't get disabled in a clean boot, so it's necessary to manually quit them.

If that doesn't help, please run a new dxdiag.

4 Replies

  • Megamatthew75's avatar
    Megamatthew75
    5 years ago

    Thank You so much! The clean boot worked perfectly, and I am currently narrowing down my options. I will accept you solution in a bit, but only when I narrow down my list fully so someone who goes to this thread can see what to disable. THANK YOU FOR GETTING ME MY GAME BACK!!!

  • Megamatthew75's avatar
    Megamatthew75
    5 years ago

    I FOUND THE SOLUTION! After performing a clean boot, I narrowed it down until I found that the problem was the service called "HitmanPro.Alert service" To fix your problem, go into MSconfig by typing it in the search bar (or just system configuration), then click on the services tab. Next, disable the service called the "HitmanPro.Alert service". I didn't need to disable any others, but if this doesn't work then I recommend disabling all hitman pro services. In my case though, and likely everyone else's, only this one is necessary to disable. If you are afraid of decreased antivirus protection, I don't think the alert service affects that. If you really want to be safe, then Malwarebytes will work for an antivirus as it didn't interfere with mine.

    If all goes well, you should be able to play sims 4 again!!!! 🙂❤️

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Megamatthew75  HitmanPro is an antimalware program, which is why I asked what antivirus you were running.  While it's not technically an antivirus, it is a security tool known to interfere with Sims 4, so this isn't a surprise.

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