Well, that didn't go as planned

@Keneashaa Hi,

What are you trying to do? What happens on your screen then?

The more information you can provide the easier it will be to assist you.

Cheers,

Nils

For me, I get this blank screen when I start Origin (after installing BF1 Beta). Origin seems to connect online and I can still play by launching the games through desktop shortcut but not from within Origin itself. The message says "Well that didn't go as planned." and then on the line below "Please try reloading the page" (doesn't work) "or try again later" (also doesn't work"). No menu options work at all. Tried reinstalling without success. Exact text

Well, that didn't go as planned

Origin encountered an issue loading this page. Please try reloading it – if that doesn’t work, restart the client or try again later.

@SlytheeTove Ah I see, thanks for the detailed description.

Are you using any internet security software, firewall or antivirus program?

If so, have you configured them to work with the Origin Client?

Cheers,

Nils

Hi Nils

Well, it was working fine, and then just stopped after I installed the BF1 Beta about a week ago. Now I can't update the beta because I can't initiate the update process from within Origin so I am absolutely stuck.

I have reinstalled Origin without immediate success, although I cheated and did not clear the registry entries, I merely renamed the existing Origin directory and installed the new version. But that did not work either.

Also, the title bar which I can see says "Beta" so maybe I am using a beta version of the Origin windows client?

Stephen

I have kind of the same problem, but instead of an error mesage, y see a black screen. can lauch games from their own executable, but cant do any update, repair, friend request, etc

@SlytheeTove Hi, 

First off, please download the Origin installation file from here: https://www.origin.com/download

Next, please navigate to your download folder and right click the "OriginThinSetup.exe" file and choose "Run As Administrator".

If that still does not work, and the installation fails, please follow the below steps in exact order:

1. Manually uninstall Origin.
2. Run CCleaner.
3. Restart your router/modem and do a Clean Boot.
4. Make sure that your UAC is enabled and set to notify.
5. Download the latest version of Origin and install the client - make sure to run the setup file with administrator rights.
6. Add firewall/antivirus exceptions for Origin and open the needed ports.
7. When starting Origin, please make sure to run it as Administrator.

Let us know how you get on afterwards.

Cheers,

Nils

@Maxpax91 Hi,

Are you still experiencing this issue? If so, can you try looking at your reliability monitor following the steps below:

1. Press Win+R to open the run box
2. Type perfmon /rel to open the reliability monitor.

This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to Origin. Click show details and then paste the info that is listed in there in here.

Cheers,

Nils

Hi Nils

The Good News is that I have Origin Client back working again.

Bad news is that I missed the last day of Bf1 beta :-(

Lastly, your instructions are not exactly accurate. Maybe because I was using a Origin Client Beta? All I had to do was to make sure that I did not fubar Origin Games. But there were no CRC files to be found or Download Cache directory.

The registry instructions were more or less correct. I was able to sort that out.

Thanks

Stephen

When I load origin after a restart there is no issue. I play a game. Quit the game. If I try to load a different game nothing happens. So I exit origin through the tray. Wait. Restart origin and I get the message. Why did they have to break what was not broken? This new interface is appalling. Quite apart from being broken it does not give the option of reducing all icons to a size that usefully fit on the one screen.

@ste3e

Have you checked the View - Zoom function in Origin? This will make the Origin client appear smaller.

We made further updates to any Origin scaling issues in our latest beta update that you can enable via Origin -> Application Settings -> Client Update -> Participate in Origin client betas.