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alguem pode me ajudar com esse erro? O que tenho que fazer? Sempre aparece quando tento comprar um jogo. É a primeira vez que compro na origin
A dica sugerida pelo @SCOTTT_ES, é bastante válida, tente usar o ceu celular, alguns Smartphones têm a possibilidade de fazer uma opção \"hotspot\" ou seja criam uma rede wireless usando o 3G ou 4G da operadora, assim você pode conectar um laptop ou um PC de secretária, desde que este tenha uma ligação sem fios, este é claro uma eventual solução temporária, apenas para permitir que você finalize a sua compra.
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Nós temos notado que alguns jogadores com o mesmo problema quer o seu, depois de tentarem em uma rede totalmente diferente da sua, conseguiram fazer a compra e dai a sugestão anterior. Vamos no entanto continuar investigando o que pode estar causando este tipo de falhas, para que sejam minimizadas de futuro.
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Agradeço desde já a sua colaboração e paciência.
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- Nuno - \n------------------------------------------------------------------------------------------- \nCaso uma das respostas tenha ajudado, deve clicar em “aceitar solução”! E por que não agradecer os membros com as melhores soluções e ajudá-los a subir de nível, dando-lhe “PE” \n \nPartilhe os seus conhecimentos com outros jogadores, divirta-se e torna-se um herói na nossa comunidade! \nNão respondo mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo maximo de jogadores.
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estou tentando comprar o bf1 e o fifa 17 mas sempre dá erro na hora da compra","moderationData":{"__ref":"ModerationData:moderation_data:9792145"},"body":"Tudo bem vou tentar usando o 3G , pois por outro wi-fi e outro computador não deu certo pra mim .","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"97","kudosSumWeight":2,"postTime":"2017-01-16T22:18:48.056Z","lastPublishTime":"2017-01-16T22:18:48.056Z","metrics":{"__typename":"MessageMetrics","views":1275},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-pt/community:tghpe58374board:origin-for-mac-pt/message:9792093/message:9792145","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9792146":{"__typename":"ModerationData","id":"moderation_data:9792146","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9792146":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:9792146","revisionNum":1,"uid":9792146,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"parent":{"__ref":"ForumReplyMessage:message:9792144"},"conversation":{"__ref":"Conversation:conversation:9792093"},"subject":"Re: estou tentando comprar o bf1 e o fifa 17 mas sempre dá erro na hora da compra","moderationData":{"__ref":"ModerationData:moderation_data:9792146"},"body":"Mais uma vez não deu certo","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"26","kudosSumWeight":0,"postTime":"2017-01-16T22:23:04.765Z","lastPublishTime":"2017-01-16T22:23:04.765Z","metrics":{"__typename":"MessageMetrics","views":1270},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-pt/community:tghpe58374board:origin-for-mac-pt/message:9792093/message:9792146","repliesCount":14,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message9792146AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/origin-for-mac-pt/4396/1/IMG_4899.PNG\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9792147":{"__typename":"ModerationData","id":"moderation_data:9792147","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:9792147":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:5107056"},"id":"message:9792147","revisionNum":1,"uid":9792147,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"parent":{"__ref":"ForumReplyMessage:message:9792146"},"conversation":{"__ref":"Conversation:conversation:9792093"},"subject":"Re: estou tentando comprar o bf1 e o fifa 17 mas sempre dá erro na hora da compra","moderationData":{"__ref":"ModerationData:moderation_data:9792147"},"body":"
Passei o seu ID para outro departamento e pararece que a sua conta tem um bloqueio, gerado por algum problema de pagamento com o Boa Compra. Neste caso vou pedir que você entre em contato com a empresa, para perceber o porquê.
Depois de ser resolvido o problema com o Boa Compra, a empresa deverá entrar em contao com a EA, para que seja feito o desbloqueio novamente. Pedimos no entanto que depois de fazer esse contato, aguarde algum tempo, pois pode demorar até que essa informação seja passada para a EA.
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Cumprimentos.
\n\n\n\n\n\n\n\n
- Nuno - \n------------------------------------------------------------------------------------------- \nCaso uma das respostas tenha ajudado, deve clicar em “aceitar solução”! E por que não agradecer os membros com as melhores soluções e ajudá-los a subir de nível, dando-lhe “PE” \n \nPartilhe os seus conhecimentos com outros jogadores, divirta-se e torna-se um herói na nossa comunidade! \nNão respondo mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo maximo de jogadores.
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Quando vou comprar o pacote de expansão do the sims 4, The Sims 4 Vampiros, ele da esse erro! (erro esta sendo mostrado na imagem)
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@EA_Nuno voçê pode verificar meu ID ou Passar par o outro departamento que nem vc fez com a @primaslindas, pq o meu tambem ta dando esse erro eu vou comprar alguma coisa e na origin e da erro:
porfavor me ajude quero muito comprar The Sims 4 Vampiros!
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A internet inteira está repleta de pessoas com esse mesmo problema, mas a única solução que vocês sugerem é usar a internet 3G de um celular. Também não consigo comprar absolutamente nada no Origin (nem no site) e não tenho como colocar 3G no meu desktop. Muito menos pretendo ficar acessando minhas contas no computador de amigos, muito menos no trabalho. E aí? O que eu faço? Sim, eu já tentei absolutamente todas as \"dicas\".
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eu tambem to com o mesmo problema igualzinho ao seu!
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@EA_Nuno voçê pode verificar meu ID ou Passar par o outro departamento que nem vc fez com a @primaslindas, pq o meu tambem ta dando esse erro eu vou comprar alguma coisa e na origin e da erro:
porfavor me ajude quero muito comprar The Sims 4 Vampiros
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Parece que você também está com o mesmo problema, ou seja vai ter que entar em contato com o Boa Compra, para perceber o porquê.
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Cumprimentos.
\n\n\n
- Nuno - ------------------------------------------------------------------------------------------- Caso uma das respostas tenha ajudado, deve clicar em “aceitar solução”! E por que não agradecer os membros com as melhores soluções e ajudá-los a subir de nível, dando-lhe “PE”
Partilhe os seus conhecimentos com outros jogadores, divirta-se e torna-se um herói na nossa comunidade! Não respondo mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo maximo de jogadores.
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@EA_Nuno como eu entro em contato com eles eu to ligando mas da que o numero nao existi eu moro na bahia em salvador, acho que to botando errado!
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