EA Help Live Chat Don’t See
I contacted the live support representative from the help page a few hours ago. However, when I want to connect to live support, I can no longer see the live support button. Only articles appear. How...
Forum Discussion
So yeah, that is the wrong answer right threre, no support button for double charges or refunds??? How insincere is EA? Scamartist level? Treating customers less than trash? I have made the only option is to report this extra charge to my creditcard company as ea has no support.....how can a big company like ea operate on this level of incompetence?
Im dealing with the same thing right now im so mad
EA_cuervoCommunity Manager
Hey Addiclower,
Are you having issues reaching out to EA Help via chat? What product and subject are you selecting?
Hi EA_cuervo ,
Would you be able to give me any tips to get someone to follow-up on existing Support cases?
I have a case where I previously chatted with an agent in order to find a resolution for a Sims 3 add-on I purchased being unable to be downloaded. To sum up the issue, the code is showing that it has been used already and is not able to be added to my Sims 3 account, so the agent informed me that I would need to contact Support again within 72 hours to obtain a refund.
I went back to the case I had with him, and there is no longer an option to use the Chat function.
I created a new case yesterday because I found a Help page that allowed me to send an email, so I have referenced the previous case in the new email, but it still has a status of New. I am just worried there might be a time sensitive component to this because the agent said to reach out within 72 hours, and I have been unable to successfully do so barring the email I sent yesterday.
Thank you for any assistance you can offer!
Best regards,
Jay
