EA Help Live Chat Don’t See
I contacted the live support representative from the help page a few hours ago. However, when I want to connect to live support, I can no longer see the live support button. Only articles appear. How...
Forum Discussion
Hi EA_cuervo ,
Would you be able to give me any tips to get someone to follow-up on existing Support cases?
I have a case where I previously chatted with an agent in order to find a resolution for a Sims 3 add-on I purchased being unable to be downloaded. To sum up the issue, the code is showing that it has been used already and is not able to be added to my Sims 3 account, so the agent informed me that I would need to contact Support again within 72 hours to obtain a refund.
I went back to the case I had with him, and there is no longer an option to use the Chat function.
I created a new case yesterday because I found a Help page that allowed me to send an email, so I have referenced the previous case in the new email, but it still has a status of New. I am just worried there might be a time sensitive component to this because the agent said to reach out within 72 hours, and I have been unable to successfully do so barring the email I sent yesterday.
Thank you for any assistance you can offer!
Best regards,
Jay
EA_cuervo
Community Manager
Community ManagerHey Jay, I'm sorry to hear you're having problems contacting them again. You can try to reach them via chat once again and then mention the previous case number. If you're not getting the chat option when creating a new ticket, please try selecting "EA account" as the product and "I want to update my EA account information" as the subject. That should give you the option to contact via chat.
Let me know if you have any questions,
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