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Hey @JustBoeser,
Thanks for the video showing this issue! Have you tried any particular troubleshooting steps so far?
Which platform are you playing on here? If you're on Steam, I'd definitely start by repairing the game with these steps just to make sure there aren't any corrupted files potentially causing issues.
Otherwise, I'd try going through the steps below to see if this could be cleared up via some connection troubleshooting. In particular the steps in the first link to power cycle your router and try clearing or changing your DNS would be a good place to start.
- 3 years ago
I've tried all of the above and still experience the issue
- 3 years ago
Im playing on the Series S and have tried all of the above and am still experiencing the same issue
- EA_Mako3 years ago
Community Manager
Thanks for giving those steps a shot, @JustBoeser.
Just a couple other things to check, are you on a wired or wireless connection currently?
Do you have any other peripherals plugged in aside from your controller? Headset, secondary controllers, any other devices, etc.? Can you test this without any other devices connected on the off-chance that's having an effect here?
It may also help to try clearing the Alternative Mac Address with the following:
- Press Start at the main Xbox menu.
- Navigate to Settings.
- Select Network Settings, Advanced Settings, Alternative Mac Address, and finally Clear.
- Restart and shut down the Xbox. Disconnect the power cord from the back of the console and wait two minutes.
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