Community ManagerThanks! That does indeed shed a little more light on a potential issue here.
If you check your EA account connections page here, that should show you any platforms linked to your EA account.
You would be prompted to link an EA account the first time you access any EA title from that particular Xbox (or other platform) account, so it's possible the account(s) linked are a bit older.
If you have multiple accounts of the same platform linked that may also be causing an issue.
If that's the case it would be worth going through these steps to unlink other accounts of the same platform - if you have two Xbox accounts linked, for example, you'd want to remove the one you're not playing from.
If you're unable to remove a duplicate account linked on that page, please contact support directly so they can assist and make sure you only have the primary account linked to avoid issues.
