Forum Discussion

calculator688's avatar
calculator688
Rising Newcomer
7 months ago

Gem purchase not working

I have been trying for weeks to add gems to my account.  Unable to for weeks.  Very frustrated!

4 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi there, 

    I'm sorry to hear you're unable to complete your purchase. Could you please confirm the game and platform you're trying to make this purchase?

  • MsBlanch's avatar
    MsBlanch
    Rising Newcomer
    7 months ago

    Been trying for over a week to purchase gems.  Keep getting a message to try again later - what's the issue?  Using Paypal

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Could you please confirm the game and platform where you're trying to make the purchase?

  • Scrapqueen67's avatar
    Scrapqueen67
    Seasoned Newcomer
    6 months ago

    I am having issues making purchases for gems for a while now.  Doesn't matter if I use my card or PayPal.  I want to play Merge Academy and can only play a couple times since I don't have enough gems.  This is super frustrating.  Please advise.

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