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o2rhql8uo8k7's avatar
o2rhql8uo8k7
Seasoned Newcomer
5 months ago

Hacked Account

I tried to log into my account yesterday that I haven’t accessed since the end of 2023. I had to uninstall Origin and all my games as my laptop was struggling so I haven’t used the account in a while. I tried to log in and couldn’t remember any of my login details, I managed to find my EA ID in the game save files I saved onto my hard drive when I uninstalled everything. I tried using this ID to reset my password and it said it was sending a verification email to an account that is not mine (co*****@rambler.ru) I searched this on google, it takes you to a Russian mail site. I live in Australia. I have now tried the verification process via the live chat over five times to try get back into my account with no avail. It seems impossible to get all this information they ask you right especially when your account is over ten years old that you made when you were a child. I have a bank statement of a purchase made in Origin on my account and can give details about dates, price, what game it was and bank details but they can’t use that as proof. I have 13 game disks with their game codes that can only be linked with my account and they can also not use that. 

I’m not sure what I can possibly do further, they keep saying to re-evaluate my answers and come back again. I’m losing at least over 20 games if I can’t get back into my account. I’ve even had to make this account just so I can post on this forum to somehow find a solution. 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there, 

    I'm really sorry to hear that you're unable to recover your account. Unfortunately, we're unable to help you with any account changes here at the EA Forums. What I can do for you is try to provide you with information that might assist you in recovering the account yourself. 

    This article contains instructions on what to do if your account has been compromised, please have a look and see if you're able to get your account back by following these steps: What to do if your EA Account has been hacked

    If you can't get your account back, you can try contacting EA Help Support. I see you mentioned that you contacted them via chat, but you couldn't pass the verification process. Unfortunately, if you're unable to provide the information required for the verification process, there's nothing further we can do for you regarding recovering the account here at the forums.  

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