Hacked Account
I tried to log into my account yesterday that I haven’t accessed since the end of 2023. I had to uninstall Origin and all my games as my laptop was struggling so I haven’t used the account in a while. I tried to log in and couldn’t remember any of my login details, I managed to find my EA ID in the game save files I saved onto my hard drive when I uninstalled everything. I tried using this ID to reset my password and it said it was sending a verification email to an account that is not mine (co*****@rambler.ru) I searched this on google, it takes you to a Russian mail site. I live in Australia. I have now tried the verification process via the live chat over five times to try get back into my account with no avail. It seems impossible to get all this information they ask you right especially when your account is over ten years old that you made when you were a child. I have a bank statement of a purchase made in Origin on my account and can give details about dates, price, what game it was and bank details but they can’t use that as proof. I have 13 game disks with their game codes that can only be linked with my account and they can also not use that.
I’m not sure what I can possibly do further, they keep saying to re-evaluate my answers and come back again. I’m losing at least over 20 games if I can’t get back into my account. I’ve even had to make this account just so I can post on this forum to somehow find a solution.