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DarthJeff101's avatar
DarthJeff101
Seasoned Newcomer
1 month ago

I don't have access to email because it was School email

Just like the title say I am trying to change my email but I can't because the email I used was my school email which automatically closed when I graduated. Because of this I can't do anything. And if your wondering my full name is my school email so I can show my ID to prove I use to have access to the account  How do I change my email address. Its also trying to send a code to the email but like I said no access.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there. An advisor should be able to help with this as long as you can verify you own the account. Please open a case by hitting the 'Contact us' button at the bottom of this page. Thanks!

  • DarthJeff101's avatar
    DarthJeff101
    Seasoned Newcomer
    1 month ago

    I am but when I get to the page it says what game is it related to and it's not a game problem. I tried putting apex legends but when I submit and go to my cases page it's not there. I tried it multiple time. What should I do

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    You can choose EA Account instead of Apex Legends. Choosing Apex Legends is fine as well. If you don't see your case, it's not getting submitted.

  • DarthJeff101's avatar
    DarthJeff101
    Seasoned Newcomer
    1 month ago

    Im sorry I might be slow but I am doing what your saying by typing EA Account but it literally auto deletes. I also been trying other options on the " What kind of Issue are you having" and no matter what I choose it always pulls up that rest of the dropdown menu on the screenshot I took last time

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Where it says, "What kind of issue are you having?", type "update email address". Then choose Update EA Account from the options displayed. Then choose Apex Legends for the game. Choose your platform and add a description of the issue. Then hit the submit button and you should get the option for chat.