I need help resolving an error with legacy Spore CD keys

I need help resolving an error with legacy Spore CD keys.

**My situation:**

I own a physical copy of Spore Galactic Edition (2008) — the collector's edition that includes the base game only. I have:

- The original physical box (ISBN 0-7845-466C-0)

- The CD key printed on the manual 

- An active spore.com account (Mandvadin) registered September 7, 2008, showing Games Owned icons for both Spore base game AND Galactic Adventures

- Gameplay achievements dating back to September 2008 — a full year before Galactic Adventures even released (June 2009)

**The problem:**

When I entered my CD key into the EA App, it was registered as SPORE Galactic Adventures (an add-on that didn't exist when this key was printed). The EA App now shows I own the add-on but NOT the base game, making it unplayable.

Two EA support agents both told me to 'contact the retailer' — for an 18-year-old purchase. That is not a viable solution.

**Why this is clearly an EA-side error:**

The Spore Galactic Edition was released in 2008. Galactic Adventures wasn't released until June 2009. It is impossible for this physical key to have been intended for Galactic Adventures. Legacy Spore Galactic Edition keys appear to have been incorrectly mapped to the Galactic Adventures DLC in EA's database.

My spore.com profile proves I am a legitimate, long-standing owner of this game. I am simply asking for the base game (Spore) to be added to my EA account, which it already effectively shows on the official Spore registration site.

Can a community manager or someone with account escalation access please help resolve this? I'm happy to provide any additional documentation.