Forum Discussion

TransPossum19's avatar
TransPossum19
Seasoned Novice
7 months ago

Is there actual EA staff to contact or just the AI chatbot?

i've got Spore as a gift on Steam some days ago and i can't connect to the servers due to Steam purchases no longer receiving an activation key.  I've sent about 4 cases to EA about it and they ju...
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 months ago

Hello there TransPossum19 are you still having issues with this or have you managed to get in contact without support team and find a solution?

Darko

  • TransPossum19's avatar
    TransPossum19
    Seasoned Novice
    7 months ago

    No, I didn't have any luck sending cases to EA. They all dismissed it as just me not being able to log in in my account and I still can't access the servers or ths online Spore content 

  • TransPossum19's avatar
    TransPossum19
    Seasoned Novice
    7 months ago

    No, EA_Darko , I didn't have any luck sending cases to EA. They all dismissed it as just me not being able to log in in my account and I still can't access the servers or ths online Spore content 

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      7 months ago

      What did our team say when you spoke with them TransPossum19?

      Darko

      • TransPossum19's avatar
        TransPossum19
        Seasoned Novice
        7 months ago

        EA_Darkono one from the team contacted me. All my cases got dismissed as me not knowing how to log in.

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