My steam acc linked an email that I don't have.
2 years ago, I linked my steam acc to ea for playing pvz gw2 and it worked. Today I downloaded game and tried to enter but something weird happened. Game wanted to me ver. code of email that I don't have. It is weird bc I clearly remember that I used same mail on steam and ea. And now I can't play any ea games on steam. And I can't unlink an acc that I don't have its email.
Hi CenyTheFox,
Thank you for sharing what's happening with your account so clearly! I'm sorry to hear you're experiencing this.
If the game is asking for a verification code for an email you no longer have access to, it sounds like your EA account’s email was changed or compromised at some point. The good news is that our support team can help you recover the account and update the account information.
I've popped the steps below to open a support case with them:
- Open the EA Help website
- Select 'Help by Topic'
- Click 'What to do if your EA Account was hacked'
- Scroll to the bottom of the article and select 'Contact us' under the heading 'Still having issues'
- Choose 'Continue as a guest' if you can't log into the account for now
- Fill out your information and tell them about your issue to submit the ticket
- Next, choose your contact option
When you reach out to them, it'd help to have the following information ready:
- The email address you used to make your EA Account.
- Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
- Any invoice numbers from games you’ve bought from our store or product codes for your games.
The EA Help site is experiencing a high volume of contact requests which is creating longer wait times, so it may take a bit longer than usual to hear back from them.
- EA_Lanna
